Terms of Service

1. The service and these Terms

These Terms describe use of the CityCAM application at citycam.app and its related account, detection, notification and creator features. In these Terms, “CityCAM”, “we” and “us” refer to the CityCAM service; “you” means the person using it. Please read these Terms before using the service or purchasing a subscription.

CityCAM uses detection models on your device to identify selected visual patterns. Available models and features may differ by device and plan within the permitted territory. CityCAM is not an emergency response service or a guarantee of security. A confidence score is a model output, not a verified probability that an event really occurred.

Paddle acts as the Merchant of Record for purchases processed through its checkout. It handles the sale and payment under its own Buyer Terms. It is not represented here as the operator of the CityCAM application. These Terms concern the application; Paddle’s terms concern its checkout and transaction services. Neither limits rights that cannot lawfully be waived.

2. Wyoming eligibility, accounts and access

CityCAM is intended exclusively for residents of the State of Wyoming, United States, who use the service while physically located within Wyoming. If you are not a Wyoming resident, or you are accessing the service from outside Wyoming, you must not use the application, create an account or purchase a subscription. This restriction applies to detection, account and creator features.

If you already have an account or subscription and do not meet these conditions, stop using the application and contact support@citycam.app for cancellation, account deletion or data requests. This territorial restriction does not remove accrued rights or any protections that applicable mandatory law gives you.

You must have legal capacity to enter into an agreement for the service. If acting for an organisation, you must have authority to do so. Use an email address you control and keep access to that email secure: CityCAM uses email verification to sign you in. Tell support promptly if you suspect unauthorised access.

Some detection features can run without signing in. An account is required for account history and subscriptions. Do not impersonate another person, share access in a way that compromises other people’s data, or bypass account and usage restrictions.

3. Plans, billing and cancellation

The standard Premium prices are €9.90 per month or €79.90 per year. The amount, currency, applicable taxes, billing interval and any offer shown at checkout are the terms of your purchase. Review the final total before paying.

Paid subscriptions renew automatically for the selected interval unless cancelled. Manage renewal through the billing link in your account or your Paddle receipt. Cancel before your next renewal using the subscription management link. Cancellation normally ends renewal while keeping access until the paid period ends. Check the confirmation and end date in your billing record.

Uninstalling a shortcut, closing the browser or disconnecting Telegram does not cancel a subscription. If a payment fails or your subscription expires, Premium access may end and Free visibility rules apply. Any price increase for a future renewal will be communicated in advance, with consent where required by law.

For a duplicate charge, service problem or refund request, contact support@citycam.app or use the support link on your Paddle receipt. Requests are handled under applicable law and the transaction terms. Cancellation alone does not automatically refund an unused period. This does not exclude mandatory withdrawal, refund or other consumer remedies; opening the application alone does not waive them.

4. Detection history, photographs and deletion

Normal camera detection is processed on your device; CityCAM does not upload a continuous live video stream. When signed in, positive detections can upload a photograph and event details to your account. Creator dataset uploads and field tests are separate tools and can also upload other photographs, including negative and control examples.

Visibility and retention are different. Free accounts can view the most recent 24 hours of server history. Older events may remain stored, but hidden from Free accounts, until their expiry. Premium can access available events for up to 60 days from capture. Upgrading can unlock events still stored; it cannot restore expired or deleted photographs. Returning to Free limits visibility again.

Detection events expire no later than 60 days after capture and are scheduled for deletion. Technical failures can delay physical cleanup; expired events are unavailable through account history. Local browser copies follow local storage behaviour and can be lost when browser data is cleared or storage is reclaimed. Creator datasets and training records are separate from the 60-day detection archive.

You can request deletion using Account → Delete account and data. Deletion ends account access, disconnects Telegram and processes removal of account data and photographs, including relevant backup copies. Subscription renewal cancellation is part of this process; if a payment is pending, the application may ask you to resolve or wait for it before deletion. Keep the cancellation confirmation and contact support if completion is delayed.

Necessary payment records may remain separately from your CityCAM profile for accounting, refunds and legal obligations. Payment providers keep records under their own policies. CityCAM deletion does not remove messages or photographs already delivered to Telegram, or copies you or recipients have saved elsewhere. Those copies must be managed separately.

This section explains service behaviour and retention. It is not a complete privacy notice or a request for consent to unrelated data processing. For privacy questions and data requests, use support@citycam.app.

5. Responsible use and your content

Use CityCAM only where you are entitled to position the camera and process the images. You are responsible for applicable recording, privacy and data-protection requirements, including any necessary notices or permissions. Do not use the service for stalking, harassment, unlawful surveillance, discrimination or other unlawful purposes.

Only upload material you own or have permission to use. Do not upload malware, attempt to access another person’s account or private data, or interfere with service security and availability. Avoid collecting unnecessary identifying details about people.

You retain your rights in photographs and other material you submit. You give CityCAM permission to store, process and display that material as needed to provide the features you use, such as account history, requested Telegram delivery, dataset review and training. This permission does not transfer ownership or give CityCAM a general right to sell your photographs. Administrators may access relevant material for requested support, moderation and model review.

6. Creator tools and models

Creator access, submitted models and publication are subject to review. You must have the necessary rights to training data and provide accurate labels and descriptions. Training runs on your device and can stop because of memory, browser, power or network limitations. A successful training run or test score does not guarantee real-world accuracy or publication.

Submitting a model for publication authorises CityCAM to review it and, if approved, make that model available through the service under your creator attribution. Dataset photographs are not made public merely because the model is published. An improved published model is submitted as a new version.

Creator reward calculations, eligibility and payment arrangements require separate creator-program terms. This document does not specify payout timing, tax treatment or a guaranteed level of earnings. Publication and usage statistics alone are not confirmation that a payout has been approved.

7. Availability and detection limitations

Detection depends on model quality, lighting, camera placement and device capability. Browsers can pause background tabs, and phones can overheat or lose power. Uploads and notifications depend on connectivity and third-party services. Telegram alerts may be delayed, blocked or undelivered even if an event was detected. Check the recipient you connect and do not rely on CityCAM for emergencies or decisions requiring guaranteed detection.

We may maintain, update or restrict features to address security, misuse, technical problems or market availability. Where a change materially affects a paid service, we will give appropriate notice and provide any remedies required by law. There is no promise of uninterrupted availability or a specific detection accuracy.

To the extent permitted by law, the service is provided on an “as available” basis without a guarantee that every event will be recognised or every alert delivered. Nothing in these Terms excludes liability for fraud, intentional misconduct, gross negligence, or any liability or statutory guarantee that applicable law does not allow to be excluded. Your mandatory rights in relation to defective or undelivered paid services remain intact.

8. Ending or restricting access

You can stop using the service at any time and manage cancellation or account deletion as described above. We may restrict access where reasonably necessary to address a material breach of these Terms, security threats, unlawful activity or a legal obligation. We will explain the reason and provide an opportunity to resolve the issue where appropriate and legally permitted. Mandatory rights concerning paid periods, refunds and access to your data are unaffected.

9. Governing law and consumer rights

To the extent permitted by applicable law, these Terms are governed by the laws of the State of Wyoming, United States, and applicable United States federal law, excluding conflict-of-laws rules.

If you are a consumer, this choice does not deprive you of protections under mandatory law that applies in your country of habitual residence. Nothing in these Terms restricts your right to bring a claim before a court or authority that has jurisdiction under those mandatory rules. These Terms do not require arbitration or waive class-action rights.

This governing-law provision concerns the CityCAM service. It does not replace any separate governing-law provisions in your contract with Paddle, subject in each case to mandatory consumer protections.

10. Changes to these Terms

We may update these Terms as the service or legal requirements change. The version and effective date are shown above. Material changes will be communicated through the application or account email before taking effect where required, and we will obtain agreement where required. Changes do not retrospectively remove accrued rights or mandatory consumer protections.

If a provision cannot be enforced, the remaining provisions continue to apply to the extent legally possible. A failure to enforce a provision on one occasion does not by itself waive it for the future.

11. Support and complaints

For account, detection, subscription or privacy questions, contact support@citycam.app. Include a short description, the relevant date and, for a payment question, your order reference if available. Never send passwords, login codes, API keys or full payment-card details.

For checkout, receipt and payment-provider matters, you may also contact Paddle through your receipt or its Help Center.