Terms of Service

1. The service and these Terms

These Terms describe use of the CityCAM application at citycam.app and its related account, detection, notification and creator features. In this pre-launch version, “CityCAM”, “we” and “us” describe the CityCAM development project; “you” means the person using it. Please read these Terms before using the service. This wording does not identify an incorporated company as the current operator.

CityCAM uses detection models on your device to identify selected visual patterns. Available models and features may differ by device, plan and market. CityCAM is not an emergency response service or a guarantee of security. A confidence score is a model output, not a verified probability that an event really occurred.

Planned operator. The project intends to establish a Wyoming limited liability company under the proposed name CityCAM Wyoming LLC before commercial launch. The company has not yet been formed and the name is not confirmed. It is not currently a contracting party. Before live sales or creator payouts start, these Terms will identify the actual operator, its legal name, registration details and business contact address. The company’s formation will not, by itself, transfer existing agreements or release anyone from existing obligations; any transition will be notified and handled as required by law.

Paddle is the intended authorised reseller and Merchant of Record for live subscriptions processed through Paddle checkout, subject to approval. The Paddle entity identified at checkout or on the receipt sells the subscription under its Buyer Terms and handles payment, receipts and applicable transaction taxes. CityCAM supplies and supports the application. Paddle is not the application operator and does not pay creator rewards.

Wise is the intended transfer provider for CityCAM’s approved creator payouts, subject to its account, route and business-use approval. It does not sell Premium, operate CityCAM or guarantee creator earnings. Sandbox integration is not approval for live sales or payouts by either provider.

2. Eligibility, accounts and access

CityCAM is designed for use across countries, subject to supported markets, applicable laws, sanctions and provider restrictions. Wyoming is the intended place of incorporation and the choice of law below; it is not a requirement that users reside or use the application in Wyoming. Availability of a website or model does not establish that every use is lawful in every location.

You must have legal capacity to enter into an agreement for the service. If acting for an organisation, you must have authority to do so. Use an email address you control and keep it secure. You may sign in by email verification or a passkey you have registered. Tell support promptly if you suspect unauthorised access.

Some detection features can run without signing in. An account is required for account history and subscriptions. Do not impersonate another person, compromise other people’s data, bypass usage restrictions or misrepresent your identity or country to obtain a service or payment route that is unavailable to you.

3. Plans, billing and cancellation

Current test status. Live paid sales and live creator payouts have not launched. Sandbox checkout, test subscriptions, manually granted test access and simulated payout balances do not involve a real charge or create a right to real money. The following billing rules describe the planned live offering once it is explicitly enabled; test activity does not turn into a paid subscription automatically.

The standard Premium prices are €9.90 per month or €79.90 per year. The amount, currency, applicable taxes, billing interval and any offer shown at checkout are the terms of your purchase. Review the final total before paying.

Paid subscriptions renew automatically for the selected interval unless cancelled. Manage renewal through the billing link in your account or your Paddle receipt. Cancel before your next renewal using the subscription management link. Cancellation normally ends renewal while keeping access until the paid period ends. Check the confirmation and end date in your billing record.

Uninstalling a shortcut, closing the browser or disconnecting Telegram does not cancel a subscription. If a payment fails or your subscription expires, Premium access may end and Free visibility rules apply. Any price increase for a future renewal will be communicated in advance, with consent where required by law.

Refund policy for live purchases

To request a refund for a duplicate charge, an unauthorised transaction, a service problem or another reason, contact Paddle buyer support or support@citycam.app. Provide your order reference, purchase date and the reason for your request. Do not send full card details. CityCAM can help investigate application issues and coordinate a request.

Refunds for purchases through Paddle are processed by Paddle under its Buyer Terms, applicable refund policy and mandatory law. If CityCAM agrees to a refund, it will arrange it through Paddle rather than pay it directly through Wise or another channel. Cancellation alone does not automatically refund an unused period. This policy does not reduce any right to withdraw, obtain a refund or receive a remedy for a defective or undelivered service. Simply opening CityCAM is not treated by these Terms as a waiver of statutory rights. Sandbox transactions have no real payment to refund.

4. Detection history, photographs and deletion

Normal camera detection is processed on your device; CityCAM does not upload a continuous live video stream. When signed in, positive detections can upload a photograph and event details to your account. Creator dataset uploads and field tests are separate tools and can also upload other photographs, including negative and control examples. If you separately agree to help a creator improve a model, diagnostic photographs and related detection information may be shared with that creator for review and retraining. Those samples can include images that do not qualify as normal alerts. Using the application or accepting these Terms is not, by itself, consent to that optional sharing.

Visibility and retention are different. Free accounts can view the most recent 24 hours of server history. Older events may remain stored, but hidden from Free accounts, until their expiry. Premium can access available events for up to 60 days from capture. Upgrading can unlock events still stored; it cannot restore expired or deleted photographs. Returning to Free limits visibility again.

Detection events expire no later than 60 days after capture and are scheduled for deletion. Technical failures can delay physical cleanup; expired events are unavailable through account history. Local browser copies follow local storage behaviour and can be lost when browser data is cleared or storage is reclaimed. Creator datasets, voluntarily shared diagnostic samples and training records are separate from the 60-day detection archive; that archive period is not a retention promise for every type of uploaded data.

You can request deletion using Account → Delete account and data. Deletion ends account access, disconnects Telegram and processes removal of account data and photographs, including relevant backup copies. Subscription renewal cancellation is part of this process; if a payment is pending, the application may ask you to resolve or wait for it before deletion. Keep the cancellation confirmation and contact support if completion is delayed.

Necessary payment records may remain separately from your CityCAM profile for accounting, refunds and legal obligations. Payment providers keep records under their own policies. CityCAM deletion does not remove messages or photographs already delivered to Telegram, or copies you or recipients have saved elsewhere. Those copies must be managed separately.

This section explains service behaviour and retention. It is not a complete privacy notice or consent to unrelated processing. A separate Privacy Policy identifying the actual operator, processing purposes, providers, retention and applicable rights must be completed and made accessible before commercial launch. For privacy questions and data requests during testing, use support@citycam.app.

5. Responsible use and your content

Use CityCAM only where you are entitled to position the camera and process the images. You are responsible for applicable recording, privacy and data-protection requirements, including any necessary notices or permissions. Do not use the service for stalking, harassment, unlawful surveillance, discrimination or other unlawful purposes.

Only upload material you own or have permission to use. Do not upload malware, attempt to access another person’s account or private data, or interfere with service security and availability. Avoid collecting unnecessary identifying details about people.

You retain your rights in photographs and other material you submit. You give CityCAM permission to store, process and display that material as needed to provide the features you use, such as account history, requested Telegram delivery, dataset review and training. This permission does not transfer ownership or give CityCAM a general right to sell your photographs. Administrators may access relevant material for requested support, moderation and model review.

6. Creator tools and models

Creator access, submitted models and publication are subject to review. You must have the necessary rights to training data and provide accurate labels and descriptions. Training runs on your device and can stop because of memory, browser, power or network limitations. A successful training run or test score does not guarantee real-world accuracy or publication.

Submitting a model for publication authorises CityCAM to review it and, if approved, make that model available through the service under your creator attribution. Dataset photographs are not made public merely because the model is published. An improved published model is submitted as a new version.

The separately accepted Creator Program Terms 1.0 govern contributions, licences, reward calculation, payout eligibility and disputes. They take precedence for those creator-specific matters; this update does not rewrite an accepted version or change an accrued reward. The programme uses a shared monthly pool of 25% of eligible net Premium revenue, allocated by verified eligible model usage, as defined there. It does not guarantee income; sandbox activity is excluded. Publication and usage statistics alone do not confirm a payable balance.

CityCAM’s approved creator rewards are its own business obligations. They are not customer deposits, an escrow service, a bank balance or an investment. Recipients must provide accurate beneficiary details and cooperate with applicable identity, tax and payment checks. Supported countries, currencies and receipt methods depend on Wise and the receiving institution; a Wise account is not necessarily required for a recipient bank transfer. Do not use false details or another person’s account to evade checks.

Rewards are accounted for in EUR. Conversion, sending fees, possible receiving-bank charges, holds and returned payments follow the accepted Creator Program Terms and the applicable transfer quote. Wise does not determine the 25% pool. Paddle’s handling of customer sales taxes does not satisfy CityCAM’s or a creator’s separate income-tax obligations.

7. Availability and detection limitations

Detection depends on model quality, lighting, camera placement and device capability. Browsers can pause background tabs, and phones can overheat or lose power. Uploads and notifications depend on connectivity and third-party services. Telegram alerts may be delayed, blocked or undelivered even if an event was detected. Check the recipient you connect and do not rely on CityCAM for emergencies or decisions requiring guaranteed detection.

We may maintain, update or restrict features to address security, misuse, technical problems or market availability. Where a change materially affects a paid service, we will give appropriate notice and provide any remedies required by law. There is no promise of uninterrupted availability or a specific detection accuracy.

To the extent permitted by law, the service is provided on an “as available” basis without a guarantee that every event will be recognised or every alert delivered. Nothing in these Terms excludes liability for fraud, intentional misconduct, gross negligence, or any liability or statutory guarantee that applicable law does not allow to be excluded. Your mandatory rights in relation to defective or undelivered paid services remain intact.

8. Ending or restricting access

You can stop using the service at any time and manage cancellation or account deletion as described above. We may restrict access where reasonably necessary to address a material breach of these Terms, security threats, unlawful activity or a legal obligation. We will explain the reason and provide an opportunity to resolve the issue where appropriate and legally permitted. Mandatory rights concerning paid periods, refunds and access to your data are unaffected.

9. Governing law and consumer rights

To the extent permitted by applicable law, these Terms are governed by the laws of the State of Wyoming, United States, and applicable United States federal law, excluding conflict-of-laws rules.

If you are a consumer, this choice does not deprive you of protections under mandatory law that applies in your country of habitual residence. Nothing in these Terms restricts your right to bring a claim before a court or authority that has jurisdiction under those mandatory rules. These Terms do not require arbitration or waive class-action rights.

This governing-law provision concerns the CityCAM service. It does not replace any separate governing-law provisions in your contract with Paddle, subject in each case to mandatory consumer protections.

10. Changes to these Terms

We may update these Terms as the service or legal requirements change. The version and effective date are shown above. Material changes will be communicated through the application or account email before taking effect where required, and we will obtain agreement where required. Changes do not retrospectively remove accrued rights or mandatory consumer protections.

The pre-launch status will be replaced only after the operator is established and the live offering is ready. The proposed company name does not automatically become an effective legal identity. Earlier general terms remain available in the version 1.1 archive; separately accepted creator versions and their acceptance records remain preserved.

If a provision cannot be enforced, the remaining provisions continue to apply to the extent legally possible. A failure to enforce a provision on one occasion does not by itself waive it for the future.

11. Support and complaints

For account, detection, subscription or privacy questions, contact support@citycam.app. Include a short description, the relevant date and, for a payment question, your order reference if available. Never send passwords, login codes, API keys or full payment-card details.

For checkout, receipt and payment-provider matters, you may also contact Paddle through your receipt or its Help Center.